Shipping policy


If your payment was successful, you will immediately see the “Order Confirmed” page displaying a summary of the items purchased, useful details, and your order number.

If you do not receive an email, please verify that the email address entered during checkout is correct and active. Due to high traffic during drops, the email may arrive with a slight delay.

If the system does not accept your order, we recommend checking whether the transaction went through successfully. You can always contact us for further assistance at info@midaste.com.

Orders are processed only after payment confirmation. You will receive an email containing your tracking number as soon as the order has been dispatched. If you do not receive this email, please check your spam folder or contact our Customer Care.

A further email with the carrier’s tracking link will be sent once the goods leave our warehouse.

Multiple orders cannot be combined into a single shipment because our order management system automatically generates a shipping label for each individual order.

We cannot handle requests regarding orders if they originate from account email addresses other than the one used to make the purchase.

Shipping

Deliveries are handled by the courier Bartolini across Italy, Europe, Non-EU countries, and Worldwide.

Unless special promotions are announced to customers across our social channels, standard shipping costs are:

  • Italy: €7.90

  • Europe, Switzerland, and UK: €14.90

  • Worldwide: €29.90

Delivery Times

Orders for items currently in stock are processed and handed over to the courier as quickly as possible, usually within 5–7 business days following the order confirmation email.

All orders are shipped via the aforementioned express couriers with the following estimated delivery times:

  • Italy: Delivery within 1–3 business days from the dispatch date. Delays may occur due to the current geopolitical situation.

  • Europe, Switzerland, and UK: Delivery within 5–7 business days from the dispatch date. Delays may occur due to the current geopolitical situation.

  • Worldwide: Delivery within 5–7 business days from the dispatch date. Delays may occur due to the current geopolitical situation.

For shipments to non-EU countries where goods are subject to customs inspection, delivery times may range from 5 to 10 business days.

Customs Duties

Customs duties and taxes are not displayed on the checkout page for orders destined for Non-EU countries and the UK (post-Brexit). The courier will contact you directly to collect payment and proceed with delivery. These charges are the customer’s responsibility and are not included in the purchase price.

Shipping Address

To ensure timely delivery, please fill out all required shipping address fields completely. When shipping to a business, office, or commercial location rather than a residential address, please include the company name and operating hours. Midaste is not responsible for errors or omissions in the address provided by the customer. For any questions, please reach out to Customer Care at info@midaste.com.

Damaged or Tampered Packaging

Midaste is not liable for carrier delays or damaged items. If you receive a package that appears damaged or tampered with, please refuse delivery or sign for it with dynamic reservation ("subject to inspection"). We strongly advise photographing the exterior packaging both before and after opening the parcel. If the items inside are damaged, please contact Bartolini directly.

Please also inform Customer Care at info@midaste.com.

Any issues regarding product integrity, missing items, or discrepancies must be reported to Customer Care via email within 2 days of delivery.

Order Issues

In case of incorrect, missing, or defective items, please contact us at info@midaste.com with your order number, details of the missing items, or photos of the incorrect/defective product. If applicable, please state your preference for either a replacement or a full refund.

Additional Information

In the event of a refused delivery, or if a shipment cannot be delivered for reasons not attributable to Midaste, original shipping costs, return shipping fees, and any customs duties incurred will be deducted from your final refund.